Help Center

How can we help you with Puntify

Guides and answers to manage your business: loyalty, menu, orders, POS, bookings, queue and much more.

Bookings

Setting up bookings, hours and closures

Take online bookings and define when your business is available.

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Managing resources, tables and floor plan

Organize bookable tables, rooms and resources with a clear floor plan.

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Customers

The customer directory

Browse your customers, filter them by category, and open each one's profile with points, transactions, appointments and rewards.

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Devices

Setting up devices and monitors (kitchen, drinks, dining room)

Connect tablets and monitors so orders reach the right station.

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Getting started

How to register your business

Create your Puntify account and open your first shop in just a few minutes.

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Integrations

Credentials and integrations (AI and social)

Add your AI provider keys (Anthropic, OpenAI, Gemini) to turn on Nemi and Social Studio, and manage your social connections.

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Loyalty

How to create your first loyalty program (points)

Turn on the loyalty program and start rewarding customers who come back.

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Approving receipts uploaded by customers

Review the receipts customers upload to earn points, check the VAT number and approve or reject with a swipe.

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Assigning points by scanning the customer's QR

Scan the customer's QR (or look them up by email), enter the amount spent and record loyalty points in seconds.

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Marketing

Social Studio: social content with AI

Monitor reviews and posts, generate content with AI and schedule it on an editorial calendar, all from one screen.

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Menu

How to create and publish your digital menu

Build your menu online and make it accessible with a QR code.

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Adding products, sizes and VAT rates to the menu

Manage variants, sizes and the correct VAT for each menu product.

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Nemi

Nemi, the AI assistant (chat and phone)

Nemi answers customers in chat and on the phone, 24 hours a day, in the voice of your business.

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Notifications

Getting notifications and chatting with Nemi on Telegram

Connect Telegram to receive notifications for each location and talk to Nemi directly from a group.

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Orders

How to enable online ordering from the menu

Turn your digital menu into a channel for table, takeaway and delivery orders.

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POS

Using the POS: bills, courses, cover charge, payment

Manage table bills, send courses to the kitchen and take payment in an orderly way.

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Public page

Your public page and QR

Your Puntify mini-site with menu, bookings, points and a QR to share.

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Customizing images, logo and colors

Give your public page the look of your business: logo, cover image and colors.

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Queue

The virtual queue and the kiosk

Get rid of physical queues: customers take a number from their phone or from the kiosk.

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Reviews

Customer reviews

Collect reviews from loyal customers and use the feedback to improve.

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Staff

Managing operators and staff

Add your staff members, assign services, hours and permissions, and show them on your public page.

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Statistics

Statistics: Overview and Insights

Read how the business is doing with the Overview (the big picture) and Insights (in-depth analysis per shop).

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Subscription

Subscription and online payments

How the Puntify subscription works (free trial and pricing) and how to collect booking payments online with Stripe.

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Tax

Tax details and VAT per product

Set your legal name, VAT number and the correct rates for each product.

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Transactions

Transactions: takings, points and fee breakdown

Browse all takings and points redemptions, filter by period, open the fee breakdown and delete transactions.

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