For hotels and B&Bs
Everything for your property in one single platform
From bookings to a digital menu, from loyalty to the AI assistant: Puntify brings together everything your hotel, B&B or guesthouse needs in a single tool.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
I get room requests by email and phone at all hours and sometimes I confirm a room that was already taken.
With Puntify: With online bookings guests reserve their own room and you avoid double confirmations for the same dates.
Guests keep stopping me at the front desk to ask about the breakfast menu or the spa hours.
With Puntify: With the digital menu or catalog via QR guests find breakfast, services and hours on their phone without bothering the front desk.
I get check in requests and questions at night when nobody is at the front desk and guests are left without answers.
With Puntify: The AI assistant Nemi answers guests via chat and Telegram 24 hours a day, even at night when the front desk is closed.
Puntify
The Puntify services that matter in this industry
Online bookings
Take stay and service requests straight from your property website, with availability always up to date and no double bookings.
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Menu and services via QR
Show your breakfast menu, services and activities in a digital catalogue via QR, viewable in-room and always current with no reprints.
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Digital points loyalty
Reward guests who come back to you with a digital points program, with no paper cards to print or lose.
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AI assistant Nemi
Nemi replies via chat and Telegram 24/7 about availability, check-in and services, welcoming guests even after hours.
Learn moreWhy Puntify
Why hotels and B&Bs choose Puntify
One single platform handles bookings, menu, loyalty and the AI assistant without multiplying tools. A single subscription, no app for your guests and Nemi always ready to welcome them for you.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your hotel
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a hotel or B&B recovers over 28.000€ per year.
over 28.000€
Net earnings in one year
≈ 12×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 25.200€/year from calls recovered by Nemi and 5.800€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€31,000
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,610
- Net earnings in one year
- over 28.000€
1 · Calls recovered
Missed calls become bookings
Every unanswered availability request is a lost booking. Nemi Voce answers 24/7 and takes bookings even when the front desk is busy.
- 60missed calls/month
- 35%become customers
- 21new customers/month
- 100€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Guests come back and book direct
With the loyalty program, guests come back and book directly with you instead of through portals: more margin, fewer commissions.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 360 open days, few calls a day, over half of them missed today, average booking value 175€.
And beyond the numbers, all the benefits
- Answers 24/7, even at night and on weekends
- You don't interrupt check-in, breakfast or cleaning
- No booking lost to OTAs or other hotels
- Bookings and requests collected automatically
- Automatic check-in confirmations and reminders
- Filters spam and sales calls
- Professional image, multilingual too
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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