Delete your account Puntify
Here you will find the steps to request the deletion of your account, which data we delete, which data we are required to keep and how long it takes.
This page concerns the Puntify app and the puntify.it website, published by Puntify S.R.L.
What this is about
Your Puntify account is the same one you use in the Puntify app and on the puntify.it website. Deleting it means losing access to your profile, your loyalty points and your bookings: the action is permanent and cannot be undone.
How to request deletion
Follow these three steps. The request is free of charge.
- 1
Email info@puntify.it
Send an email to info@puntify.it from the address linked to your account, with the subject “Account deletion”.
- 2
Tell us your details
Include the email address of the account you want to delete and, if you are a merchant, the name of your business.
- 3
Wait for our confirmation
You will receive a confirmation within a few working days. To verify your identity we may ask you to confirm the request from the same email address.
Which data is deleted
When your account is deleted we erase:
- your account and profile data (name, email address, phone number);
- your preferences and settings;
- your loyalty points and any rewards not yet redeemed;
- your upcoming bookings;
- the consents you gave (marketing, notifications);
- the links to your social accounts and notification services.
Which data we keep, and why
Some data cannot be deleted straight away, because the law requires us to keep it:
- Documents and data relating to transactions already completed (orders, receipts, invoices) must be retained to meet the tax and accounting obligations set by law: in Italy, 10 years.
- Wherever possible we anonymise this data, unlinking it from you as a person, so that only the figures needed for accounting remain.
- Any data needed for legal reasons (ongoing disputes, prevention of abuse and fraud) is kept only for as long as strictly necessary and then deleted.
How long it takes
Within 30 days
Once your request has been verified, we delete your personal data from the systems in use.
Up to 90 further days
Encrypted backups may contain residual copies for a maximum of 90 additional days, after which they are overwritten.
Are you a merchant?
If your account manages a shop with active customers or bookings, deleting it closes the shop's public page and you lose access to the management panel. Your customers' data remains subject to the retention obligations set by law. Contact us first: we will explain how to export it.
Or send your request from here
Fill in the form: your request reaches our info@puntify.it inbox with the subject “Account deletion”. We will reply to the address you provide.
Need help?
If you have any questions about deleting your account or about how we handle your data, write to us at info@puntify.it.