Nemi is your assistant. Management, calls, campaigns.
Puntify's digital assistant: it manages your venue from chat and a dedicated Telegram channel, answers the phone for bookings and information, and calls back the customers in your campaigns. Always in agreement with you.
Free call · Talk to Nemi in 2 minutes · No commitment
- Restaurants & Bars
- Hairdressers & Beauty
- Medical & Health Practices
- Garages & Auto
- Retail stores
- Veterinarians
- Laundries & Services
The two sides of Nemi
Two sides: Nemi Bot and Nemi Voce
Nemi comes in two sides. Nemi Bot is the digital assistant included in your subscription: she helps you run your store through the internal chat and a dedicated Telegram channel. Nemi Voce answers and makes phone calls on your behalf, pay-per-use. She always works in agreement with you: you decide what she can do, and she carries it out.
Nemi Bot · Store management
Everything you do in the back office, Nemi can do too, in agreement with you: from the in-app chat or from your venue's dedicated Telegram channel, managed by Puntify.
Nemi Voce · Inbound calls
It answers the phone 24/7: bookings, information and custom solutions agreed with Puntify. Billed pay-as-you-go, with a dedicated rate plan.
Nemi Voce · Outbound calls
It calls back the customers in your predefined campaigns. Coming soon, with a dedicated pay-as-you-go rate plan.
How Nemi works
Three simple steps. No change to your phone number.
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The customer calls
The phone rings as usual. If you don't answer within a few rings, Nemi takes the call seamlessly.
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Nemi handles the request
It understands what the customer wants, answers questions, takes bookings and collects the needed details naturally.
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You get the summary
Instant notification via email or Telegram with all the details. No missed calls, ever again.
Video tutorial
See how it works
Nemi answers in chat and on the phone with your shop's information and takes bookings on your behalf.
What Nemi can do
A complete assistant, always available, always professional.
Answers 24/7
Never lose a customer, even at midnight or on Sunday.
Books appointments and tables
Manages your calendar directly during the call.
Collects GDPR-compliant contacts
Name, phone, request: all transcribed and structured.
Email and Telegram notifications
Immediate summary on every channel you prefer.
Multilingual (up to 20 languages)
Replies in Italian, English and many other languages automatically.
Filters spam calls
Recognises and blocks bots before you have to answer.
Zero audio recordings
Text transcription only. Privacy guaranteed for you and your customers.
Analytics dashboard
How many calls, from where, at what times. Real data for better decisions.
Nemi respects your customers' privacy. And yours.
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No audio recording of calls — ever
Call audio is never saved on any server, in any format.
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Text transcription only, kept for 30 days, then automatically deleted
You know exactly what is kept and for how long, with no ambiguity.
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GDPR-ready: privacy notices and DPA included in the plan
All compliance documents are already in place. No lawyer needed to get started.
Nemi works for your industry
It automatically adapts to your type of business, your tone, your hours.
Restaurants & Bars
Books tables, manages takeaway orders, answers on hours and menu.
Hairdressers & Beauty
Books appointments, manages the calendar, sends automatic reminders.
Medical & Health Practices
Takes visit bookings, provides information on hours and services.
Garages & Auto
Manages service appointments, collects quote requests.
Retail stores
Answers on hours, product availability and collects requests.
Veterinarians
Schedules visits, manages emergencies, answers on hours and services.
Laundries & Services
Manages requests, confirms delivery times, collects bookings.
Other
Nemi adapts to any type of business with a quick setup.
Who already uses Nemi
On Saturday nights, with the oven full, the phone kept ringing and nobody could pick up. Now Nemi answers and I find the bookings already in my schedule.
When my hands are in a client's hair, I can't answer the phone. Nemi books the appointment for me, and at the end of the day I check my schedule calmly.
What convinced me is that Nemi doesn't record call audio: with patients, confidentiality comes first. And now people can book a visit even when the practice is closed.
Nemi Voce — The AI assistant that answers the phone, included in your subscription
No additional fee. You only pay for the minutes you use.
Nemi Voce answers your location's calls 24 hours a day: it handles bookings and frequently asked questions, filters out spam and collects contacts. It adds to your Puntify subscription — which already includes Nemi Bot, the digital assistant via chat and Telegram — at no extra fee: you only pay the one-time activation and metered minutes.
How much it costs
Nemi Voce activation (one-time, per location)
49 €
Activation includes: dedicated phone number, configuring the assistant for your business, uploading FAQs and information, testing and fine-tuning the voice.
Fee
Included in the Puntify subscription
9,99 €/month or 99,99 €/year per location. Includes Nemi Bot (chat and Telegram); Nemi Voce adds no fee.
Usage
from 0,29 €/min
You top up the credit whenever you want: each recharge enables Nemi's minutes
All prices are exclusive of VAT.
The recharges
| Recharge | Minutes included | Cost per minute |
|---|---|---|
| 25 € | 70 min | €0.36/min |
| 50 € | 150 min | €0.33/min |
| 100 € | 330 min | €0.30/min |
| 200 € | 690 min | €0.29/min |
- Credits are valid for 6 months from the recharge.
- Optional auto-recharge: you set a threshold and Nemi never stops.
- Automatic alerts via email and Telegram when credit drops below the threshold.
- If credit runs out, calls are forwarded to your line: you never miss a phone call.
- After 3 months without credit the dedicated number is released. Reactivation is free, with a new number.
What you would spend
Hairdresser / beauty salon
~40 calls per month (80 min)
about 27 €/month
Restaurant
~80 calls per month (160 min)
about 51 €/month
Medical / dental practice
~200 calls per month (400 min)
about 120 €/month
For comparison: a traditional answering service costs from 200 € per month upward, a person at the reception desk far more — and neither answers at 10 pm or on Sundays.
Do I have to pay an extra subscription for Nemi Voce?
No. The service is included in the Puntify subscription: you only pay the one-time activation and the minutes you use.
How do the phone number and recharges work?
The dedicated phone number is provided and managed by Puntify: you don't have to configure any PBX or hardware. You make the recharges to Puntify whenever you want and they enable Nemi's minutes. All the call technology — AI voice, transcription and routing — is handled by Puntify.
What happens if I run out of credit?
Nemi stops answering and calls are forwarded to your line. You receive alerts via email and Telegram before it happens, and with auto-recharge it never happens.
Are calls charged by the full minute?
No: after the first minute, billing is per second.
Can I cancel whenever I want?
Yes, the subscription has no commitment. Remaining credit stays valid until its expiry.
I have multiple locations: is activation discounted?
Activation is 49 € for each location and is not subject to promotions or volume discounts: it covers the configuration work, identical for every site. Multi-location discounts (−10% / −20%) apply to the subscription.
Do I need to change my phone number?
No: you can forward your current number to Nemi, or share the new dedicated number however you prefer.
Your phone never stops answering.
Activate Nemi and let it answer the phone for you. Cancel anytime.
Demo coming soon
We're preparing Nemi's audio demo. In the meantime you can activate it and try it directly.