For wellness centres and spas
Your wellness centre, always booked Loyal clients, treatment after treatment
Bookings, points collection, an AI assistant and reviews in a single platform. You fill your treatment schedule without making anyone install an app.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
I spend half the day on the phone booking massages and treatments instead of looking after clients.
With Puntify: With online booking clients choose treatment and time themselves and the diary fills up without phone calls.
People who try a package once often do not come back and I cannot build a loyal clientele.
With Puntify: The points loyalty programme rewards repeat treatments and encourages clients to return regularly.
I get messages even in the evening asking for prices and availability and I cannot reply to everyone.
With Puntify: The AI assistant Nemi answers prices and availability via chat and Telegram around the clock even when you are closed.
Puntify
The Puntify services that matter in this industry
Online bookings
Take bookings for treatments and wellness journeys from your site around the clock, with a tidy schedule and no overlaps.
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Points loyalty
Reward massages, spa journeys and packages with a digital points programme: no paper cards to manage.
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Nemi AI assistant
Nemi answers via chat and Telegram 24/7 about treatments, prices and availability, booking appointments even after hours.
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Reviews and social
Collect reviews from happy clients and manage your centre's online presence, attracting new bookings.
Learn moreWhy Puntify
Why wellness centres choose Puntify
With a single platform you manage bookings, loyalty, an AI assistant and reviews without making clients install anything. One subscription instead of many disconnected tools, so you fill your schedule and keep relaxation seekers coming back.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your wellness center
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a wellness center recovers over 12.000€ per year.
over 12.000€
Net earnings in one year
≈ 7.6×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 10.200€/year from calls recovered by Nemi and 4.200€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€14,400
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€1,950
- Net earnings in one year
- over 12.000€
1 · Calls recovered
Missed calls become appointments
While your hands are busy the phone rings unanswered and the customer books at another salon. Nemi Voce answers and takes appointments 24/7.
- 54missed calls/month
- 35%become customers
- 19new customers/month
- 45€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back more often
With the loyalty program you shorten the time between appointments: points, rewards and reminders bring customers back more often and fill the chairs.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 310 open days/year · 12 calls/day of 3-4 minutes · ~40% missed during treatments · average ticket 150€. Numbers deliberately on the low side: with more treatment rooms and staff the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even when the center is closed and on weekends
- No more interrupting treatments for the phone
- No booking lost to a busy line or unanswered rings
- Bookings, packages and follow-ups collected automatically
- Handles spa journeys, couples massages and gift packages
- Filters spam and sales calls
- Professional, relaxing image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime