For bakeries and pastry shops
The all-in-one tool for your bakery From the oven to the customer, all in one
Manage orders, bookings and loyal customers from a single platform. No app to install, no paper cards.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
On Sunday mornings I have a line out the door, and people ordering celebration cakes call while I am serving, so I keep losing orders.
With Puntify: With online bookings and ordering, customers reserve cakes and products from their phone on their own, and you find every order neatly listed without interruptions at the counter.
Customers constantly ask what ingredients are in the products and whether I have gluten-free bread, and every time I have to stop to explain.
With Puntify: With the digital menu via QR, customers read ingredients, allergens and availability straight from their phone, without asking at the counter.
My regulars buy bread every day, but I have no way to reward them, so they go wherever is convenient with no reason to come back to me.
With Puntify: With the points loyalty program every purchase earns points, giving regulars a concrete reason to keep coming back to you.
Puntify
The Puntify services that matter in this industry
Online bookings from your site
Accept bookings for cakes, desserts and special orders straight from your website, without constant phone calls. Every request lands neatly in your dashboard.
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Digital catalogue via QR
Show bread, pastries and specialities in a digital catalogue customers open with a simple QR. Update prices and products in real time, no reprints.
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Counter and takeaway orders
Take orders at the table, for takeaway or for products to prepare. Customers choose, you bake: fewer queues at the counter and fewer mistakes.
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Digital points loyalty
Reward the customers who come back every morning with a fully digital points loyalty programme. No paper cards to lose or reprint.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why bakeries choose Puntify
One single platform for orders, bookings, catalogue and loyalty, with a single subscription and no app for customers to download. You save time at the counter and bring people back more often.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your bakery
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a bakery-pastry shop recovers almost 8.000€ per year.
over 8.000€
Net earnings in one year
≈ 4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 3.800€/year from calls recovered by Nemi and 7.000€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€10,800
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,750
- Net earnings in one year
- over 8.000€
1 · Calls recovered
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 25€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 305 working days/year · 10 calls/day of 3 minutes · ~40% missed during peak hours and while baking · average ticket 45€. Numbers deliberately on the low side: with more orders the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even at dawn and on weekends
- No more leaving the counter and the oven for the phone
- No order lost to a busy line or unanswered rings
- Orders for cakes and trays collected automatically
- Bookings for parties and events handled worry-free
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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