The all-in-one tool for your bakery
From the oven to the customer, all in one
Manage orders, bookings and loyal customers from a single platform. No app to install, no paper cards.
The most common headaches of running a business like yours — and how Puntify solves them.
On Sunday mornings I have a line out the door, and people ordering celebration cakes call while I am serving, so I keep losing orders.
With Puntify: With online bookings and ordering, customers reserve cakes and products from their phone on their own, and you find every order neatly listed without interruptions at the counter.
Customers constantly ask what ingredients are in the products and whether I have gluten-free bread, and every time I have to stop to explain.
With Puntify: With the digital menu via QR, customers read ingredients, allergens and availability straight from their phone, without asking at the counter.
My regulars buy bread every day, but I have no way to reward them, so they go wherever is convenient with no reason to come back to me.
With Puntify: With the points loyalty program every purchase earns points, giving regulars a concrete reason to keep coming back to you.
The Puntify services that matter in this industry
Online bookings from your site
Accept bookings for cakes, desserts and special orders straight from your website, without constant phone calls. Every request lands neatly in your dashboard.
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Digital catalogue via QR
Show bread, pastries and specialities in a digital catalogue customers open with a simple QR. Update prices and products in real time, no reprints.
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Counter and takeaway orders
Take orders at the table, for takeaway or for products to prepare. Customers choose, you bake: fewer queues at the counter and fewer mistakes.
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Digital points loyalty
Reward the customers who come back every morning with a fully digital points loyalty programme. No paper cards to lose or reprint.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy bakeries choose Puntify
One single platform for orders, bookings, catalogue and loyalty, with a single subscription and no app for customers to download. You save time at the counter and bring people back more often.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your bakery
Real numbers, with deliberately conservative assumptions: every figure is verifiable. That's why a bakery-pastry shop recovers almost 4.000€ per year.
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
≈ 36 missed calls per month: 35% become customers × 25€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 305 working days/year · 10 calls/day of 3 minutes · ~40% missed during peak hours and while baking · average ticket 45€. Numbers deliberately on the low side: with more orders the savings grow.
And beyond the numbers, all the benefits
Answer 24/7, even at dawn and on weekends
No more leaving the counter and the oven for the phone
No order lost to a busy line or unanswered rings
Orders for cakes and trays collected automatically
Bookings for parties and events handled worry-free
Filters spam and sales calls
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.