The all-in-one tool for your pharmacy
Loyal customers and service always on
Build loyalty, showcase products and services and answer every question from a single platform. No app to install.
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call me all day to ask whether I have a certain over-the-counter medicine or product, and the phone never stops ringing.
With Puntify: The Nemi AI assistant answers customers via chat and Telegram around the clock about products and availability, easing the phone load in the pharmacy.
People only come when they need a medicine, and there is no reason for them to choose my pharmacy over another.
With Puntify: With the points loyalty program you reward regulars on health and beauty products, giving them a reason to always choose your pharmacy.
I have many cosmetics and supplements that customers do not even know I carry, and they just sit on the shelves.
With Puntify: With the digital catalog via QR customers discover cosmetics, supplements and offers straight from their phone while waiting in line.
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy health and beauty products and supplements with a digital points loyalty programme. No paper cards, everything on the phone.
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Digital catalogue via QR
Show over-the-counter products, cosmetics and services in a digital catalogue customers open with a QR. Update prices and stock in real time.
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Nemi, the 24/7 AI assistant
Nemi answers questions about hours, services and availability via chat and Telegram, day and night. Customers find information even when the pharmacy is closed.
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Reviews and online presence
Collect reviews and manage your social channels from the platform. You strengthen customer trust and get found more easily in the neighbourhood.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy pharmacies choose Puntify
Loyalty, catalogue, AI assistant and reviews in one platform, with a single subscription and no app for customers. You retain regulars and give quick answers at any hour.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your pharmacy
A pharmacy that recovers over 5.700€ per year, with conservative, verifiable assumptions. Here's how.
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
≈ 36 missed calls per month: 35% become customers × 50€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 25 calls/day · many about drug availability, bookings and advice · ~30% missed during queues at the counter.
And beyond the numbers, all the benefits
Answer 24/7, even during on-call shifts, at night and on weekends
Staff no longer leave the counter for the phone
No customer lost to a busy line or unanswered rings during the queue
Drug availability, bookings and recalls handled automatically
You give info on hours, on-call shifts and services without picking up the phone
Filters spam and sales calls (reps, suppliers)
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.