For pharmacies and parapharmacies
The all-in-one tool for your pharmacy Loyal customers and service always on
Build loyalty, showcase products and services and answer every question from a single platform. No app to install.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call me all day to ask whether I have a certain over-the-counter medicine or product, and the phone never stops ringing.
With Puntify: The Nemi AI assistant answers customers via chat and Telegram around the clock about products and availability, easing the phone load in the pharmacy.
People only come when they need a medicine, and there is no reason for them to choose my pharmacy over another.
With Puntify: With the points loyalty program you reward regulars on health and beauty products, giving them a reason to always choose your pharmacy.
I have many cosmetics and supplements that customers do not even know I carry, and they just sit on the shelves.
With Puntify: With the digital catalog via QR customers discover cosmetics, supplements and offers straight from their phone while waiting in line.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy health and beauty products and supplements with a digital points loyalty programme. No paper cards, everything on the phone.
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Digital catalogue via QR
Show over-the-counter products, cosmetics and services in a digital catalogue customers open with a QR. Update prices and stock in real time.
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Nemi, the 24/7 AI assistant
Nemi answers questions about hours, services and availability via chat and Telegram, day and night. Customers find information even when the pharmacy is closed.
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Reviews and online presence
Collect reviews and manage your social channels from the platform. You strengthen customer trust and get found more easily in the neighbourhood.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why pharmacies choose Puntify
Loyalty, catalogue, AI assistant and reviews in one platform, with a single subscription and no app for customers. You retain regulars and give quick answers at any hour.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your pharmacy
A pharmacy that recovers over 9.000€ per year, with conservative, verifiable assumptions. Here's how.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 25 calls/day · many about drug availability, bookings and advice · ~30% missed during queues at the counter.
And beyond the numbers, all the benefits
- Answer 24/7, even during on-call shifts, at night and on weekends
- Staff no longer leave the counter for the phone
- No customer lost to a busy line or unanswered rings during the queue
- Drug availability, bookings and recalls handled automatically
- You give info on hours, on-call shifts and services without picking up the phone
- Filters spam and sales calls (reps, suppliers)
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime