Nemi, the AI assistant (chat and phone)

Who Nemi is

Nemi is Puntify's digital assistant: she answers customers on your behalf, in chat and on the phone, always available. She knows your menu, hours, services and loyalty program, and talks to customers in their own language.

Step 1 — Turn on Nemi

Open your shop's AI Assistant section and turn on Nemi. It only takes a few minutes: she draws on the information you've already entered (menu, hours, bookings…).

Step 2 — Give Nemi your tone

• Set the name of your place and the style you want her to answer in.
• Add notes and answers to your most frequent questions (parking, pets allowed, allergens…).

Step 3 — Chat and phone

Nemi answers in the chat on your public page and can handle phone calls: she takes requests, gives information and guides customers toward booking or ordering. She never leaves a question unanswered, even when you're closed.

Step 4 — Review the conversations

You can review what Nemi has answered and improve her instructions over time. The more complete your shop information is, the more accurate her answers are.

Tip

Keep your menu and hours up to date: they're the information customers ask about most often and that Nemi uses to answer well.