Assigning points by scanning the customer's QR

Assigning points at the POS

The "Scan QR" page is used to assign loyalty points at the time of payment. Every Puntify customer has a personal QR code (a checkered code that identifies their account): you scan it, indicate how much they spent and the points are recorded on their profile.

No dedicated hardware: all you need is a device you already own, a phone or tablet with a camera. You can even leave it fixed at the till, in kiosk mode (screen locked to a single app), with the Puntify app open on this page.

Step 1 — Identify the customer

You have two ways:

1. With the camera: "Point the camera at the customer's QR code". As soon as the code is read, the customer is selected automatically.
2. By hand: in the "Manual entry" section type "Email or QR code" in the search field and tap "Search customer". As you type, suggestions appear with a photo, name and email.

If the camera isn't available, Puntify explains why (e.g. "No camera found... You can enter the code manually below") and you can always use manual entry.

Step 2 — Choose the service (if applicable)

If your shop has services in its catalog, "Select the service" appears below the customer card: tap the right one. You also see the customer type ("New", "Occasional", "Regular", "VIP") and their current points.

Step 3 — Enter the amount and record

1. In the "Amount spent" field type the amount the customer paid.
2. Puntify shows a preview of the points they'll get (e.g. "+20 points") with the rule "Ratio: €1 = X points".
3. Tap "Confirm and record": "Transaction complete!" appears with the recorded points and amount.
4. Press "New transaction" to serve the next customer (the camera restarts on its own).

Redeeming a reward

The same screen also handles redemption: if the customer shows the QR of a reward, Puntify checks that it's valid and not already used and confirms with "Reward redeemed!", indicating the reward and the points used.

Common questions

Do I need a special QR reader? No: the camera of a phone or tablet you already have is enough; you can also keep it fixed at the till in kiosk mode. What if the customer doesn't have their QR to hand? Look them up by email with "Manual entry". How are the points calculated? Based on the amount spent and the shop's points ratio, shown in a preview before you confirm. Do I always have to choose a service? Only if your shop has services in its catalog; otherwise you go straight to the amount.