Queue desks and monitors

Every staff member is a desk

On the staff member’s page there is the Desk name field (e.g. “Desk 2”). It appears on the monitor and in the alert sent to the customer. If you leave it empty, the staff member’s name is used.

The device’s desk

On the tablet or phone you use to call numbers, choose Your desk once: the device remembers it.

One queue or several queues

• Dedicated desk: calls only from one queue.
• Flexible desk: “Call next” picks, among its queues, whoever has waited longest, taking the priority of each queue into account.

The monitor

• At the top, in large type, the last number called with the desk: “C12 → Desk 2”.
• Next to it, the latest calls; at the bottom, how many people are waiting in each queue.
• At every call and recall, the screen flashes and a short alert sounds (ding-dong). If the browser blocks sound, Tap to turn on sound appears: tap or click the screen. It may appear again after every restart: to make it start on its own, see How to set up the waiting room monitor.
• A landscape TV or a portrait screen both work.

Voice announcement

If you like, the monitor reads out every call: “Number C12, Desk 2”. You turn it on in Queue Manager > Screens and it’s off to begin with.

What the customer sees

On their phone, “It’s your turn” appears with “Go to the counter” and the name of the desk; the notification says the same. The desk name is translated into the customer’s language.

QR code and customer page link

In the list of queues, the link icon gives you Open customer page and Copy link: handy for printing the QR code or sending the link. To create queues and choose who can take a number remotely, see The virtual queue and the kiosk; to connect the monitor, see Setting up devices and monitors.