The customer in the Register: card, search and receipt

Why link the customer

If you link the customer to the bill, they get your shop's points and the receipt by email without you having to retype the address. Only your shop's points are visible: other shops are never shown.

Step 1 — Tap Customer

In the Register, tap Customer. You can do this whenever you like: before sending the order to the kitchen, afterwards, or at the end of the meal.

Step 2 — Scan the card

Tap Scan card and point at the QR code the customer shows you in the Puntify app. It works with the tablet's camera or with a counter scanner. There's only one card per customer, and it's valid in all Puntify shops.

Step 3 — Or find them

In Find customer, type at least 2 letters of the name, 4 digits of the phone number or the full email (e.g. Rossi, 4521, mario@email.it). The search only finds people who are already customers of your shop. For a new customer, type their full email.

Step 4 — Payment and receipt

In the payment screen you'll see the customer's name at the top, along with the points they'll receive. After collecting payment, tap Send receipt: it goes to their email without you retyping it. Each bill awards points only once, even if you tap twice or if two registers are working together.

When you see the customer's details

If you scan the card, you immediately see the customer's name and points. If instead you type the email of a Puntify member who isn't yet your customer, they appear as Puntify customer with the email partly hidden (e.g. a***@gmail.com), and you'll read: “Name and phone number will be shown after the bill is paid. The customer always receives the points notification.”

The full rule, the same across the whole app, is in The customer address book: details are unlocked by a purchase with points, by the card being scanned at the register, or when the customer comes forward themselves.

Messages you may see

• Card replaced: the customer has created a new card. Ask them to open the updated card in the app, or find them by name (if they're new, with their full email).
• QR from an old app version: the customer is using an old app. Ask them to update it, or find them as above.
• This is a reward QR: rewards are redeemed from Scan > Reward.

Tip

Ask for the card at the start, when the customer sits down: by the end, the bill is already ready with the points and the receipt.