Taking a number in the queue and following your turn

From the QR in the shop

Scan the queue's QR. If you like, enter your email: it's only used to let you know when there are just a few people ahead of you (the shop decides how many). Then tap Take a number: your number arrives straight away.

Keep the page open: it sounds when it's your turn and when you're called again. If your phone doesn't make a sound, tap Turn on sound alerts. To get the alert even with your phone in your pocket, use the Puntify app, which sends you a notification.

Before you arrive

Not all shops allow this. If you see the Join the queue button on the shop's page on Puntify or in the app, you can take a number before you arrive: choose the queue and see how many people are waiting.

From the Puntify app

With the app, your number arrives with one tap, without entering your email. Follow your turn opens your ticket. Notifications let you know when it's almost your turn and when it's your turn.

At the top of Explore you'll find the Your number card, showing the people ahead of you (for example “There are 4 people ahead of you”). In Notifications there's an entry “You're in the queue at” followed by the shop's name, which updates until you're served. The card and the entry open the same ticket.

When it's your turn

“It's your turn” appears with the desk to go to, for example “Go to Desk 2”. The number and the desk are also shown on the shop's monitor.

Afterwards

• When you've been served, you can tap Take a new number or Leave a review.
• If you don't turn up when you're called, the shop may skip your number: tap Take a new number.
• Each phone has only one active number: if you reopen the page, you'll find the same number.

In your language

The queue page and the ticket open in your phone's language, with the queue names translated; on the kiosk, choose the language with the flag button. See also Notifications in the app.