For veterinary clinics
The all-in-one tool for your veterinary clinic Appointments and clients always under control
Manage appointments, owner loyalty and communication from a single platform. No app for your clients to install.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
The phone rings constantly to book visits while I am operating on an animal, and I often cannot answer.
With Puntify: With online bookings owners schedule the visit on their own without calling, and you no longer interrupt your work to answer the phone.
Owners forget about vaccine boosters and flea treatments, and only come back when the animal is already unwell.
With Puntify: The Nemi AI assistant answers owners via chat and Telegram around the clock about treatments and timing, keeping them in touch with the clinic.
Happy clients never leave a review, and online my clinic looks less reputable than it really is.
With Puntify: With reviews and online presence management you invite satisfied owners to leave a review, strengthening the clinic reputation.
Puntify
The Puntify services that matter in this industry
Online appointment booking
Let pet owners book visits and check-ups straight from your website, without tying up the phone. Every appointment lands neatly in your dashboard.
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Digital points loyalty
Reward loyal clients with a digital points programme on visits and products. No paper cards, everything on the phone.
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Nemi, the 24/7 AI assistant
Nemi answers questions about hours, services and bookings via chat and Telegram, day and night. Owners find answers even outside opening hours.
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Reviews and online presence
Collect reviews and manage your social channels from the platform. Owner trust grows and new clients find you more easily.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why veterinary clinics choose Puntify
Bookings, loyalty, AI assistant and reviews in one platform, with a single subscription and no app for clients. You cut down phone calls and spend more time with the animals.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your veterinary clinic
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a veterinary clinic recovers almost 53.000€ per year.
over 53.000€
Net earnings in one year
≈ 13×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 45.400€/year from calls recovered by Nemi and 12.600€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€58,000
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€4,510
- Net earnings in one year
- over 53.000€
1 · Calls recovered
Missed calls become booked patients
When you're with a patient or the line is busy, whoever calls books at another practice. Nemi Voce answers 24/7 — even in the evening and on weekends — and schedules the appointments.
- 90missed calls/month
- 35%become customers
- 32new customers/month
- 120€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Patients keep up with recalls and come back
With the loyalty program and automatic reminders, patients keep up with recalls, check-ups and treatment plans: more continuity, fewer missed appointments.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 290 working days/year · 18 calls/day of 3 minutes · ~40% missed during visits · 6 vaccine recalls a day to send. Numbers deliberately on the low side: with a busier clinic the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even at night and on weekends
- No more interrupting the visit for the phone
- No customer lost to a busy line or unanswered rings
- Bookings and follow-ups collected automatically
- Automatic vaccine recall reminders: more returns, a fuller schedule
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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