For phone shops and repairs
Your phone shop, always connected Loyal customers, repair after repair
Points collection, a digital catalogue, an AI assistant and reviews in a single platform. You build loyalty and manage repairs without making anyone install an app.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call me constantly to ask if their phone repair is ready.
With Puntify: The AI assistant Nemi answers about repair times and status via chat and Telegram around the clock.
I have cases, accessories and ever changing offers but cannot show them without a tidy display.
With Puntify: With the digital catalogue via QR you show updated accessories and offers and the customer browses them on their phone.
People who get a repair often do not return and I have no way to make them loyal to the shop.
With Puntify: The points loyalty programme rewards repairs and purchases and brings the customer back to you instead of online.
Puntify
The Puntify services that matter in this industry
Points loyalty
Reward purchases of smartphones, accessories and repairs with a digital points programme, with no paper cards to manage.
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Digital QR catalogue
Customers scan the QR code and browse devices, accessories and service prices, always kept up to date in real time.
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Nemi AI assistant
Nemi answers via chat and Telegram 24/7 about models, repair costs and turnaround times, even when the shop is closed.
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Reviews and social
Collect customer reviews and manage your shop's online presence, showing how reliable and fast your repairs are.
Learn moreWhy Puntify
Why phone shops choose Puntify
With a single platform you manage loyalty, catalogue, an AI assistant and reviews without making customers install anything. One subscription instead of many separate tools, so you bring back people repairing or upgrading their phone and give the shop a professional image.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your phone store
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a phone store recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 290 working days/year · 16 calls/day of 3 minutes · ~30% missed while working at the counter · 4 «phone ready» notices a day to send. Numbers deliberately on the low side: with a busier store the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more leaving customers at the counter for the phone
- No customer lost to a busy line or unanswered rings
- Bookings and repair requests collected automatically
- Automatic «phone ready» notification: more pickups, fewer devices in stock
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime