Everything for your specialty shop
in one single platform
From loyalty to orders, from the AI assistant to reviews: Puntify brings together everything your specialty tea and coffee shop needs in a single tool.
The most common headaches of running a business like yours — and how Puntify solves them.
People queue for my specialty coffee every morning but they go back to the bar near home because it has a points card.
With Puntify: The points loyalty program gives your customers a real reason to choose you every morning instead of the competition.
At lunch the takeaway orders pile up at the counter and in the rush I mix up which coffee goes to whom.
With Puntify: With digital takeaway and product orders every request comes in neat and clear, with no more confusion at the counter.
People message me constantly on Instagram and WhatsApp asking my hours and which teas I have, and at night I cannot reply to everyone.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about hours and products, even when you are closed.
The Puntify services that matter in this industry
Digital points loyalty
Reward lovers of specialty coffee and your tea blends with a digital points program, with no paper cards to print or lose.
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Orders and takeaway
Manage counter orders, takeaway and online sales of beans and loose-leaf tea: every request arrives tidy and ready to prepare.
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AI assistant Nemi
Nemi replies via chat and Telegram 24/7 about origins, roasts and brewing methods, even when your shop is closed.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to spread the word about the quality of your selections.
Learn moreWhy tea and coffee shops choose Puntify
One single platform handles loyalty, orders, the AI assistant and reviews without multiplying tools. A single subscription, no app for your customers and Nemi always ready to reply for you.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your coffee shop
Real numbers, with deliberately conservative assumptions: every figure is verifiable. That's why a specialty coffee shop recovers over 6.000€ per year.
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
≈ 36 missed calls per month: 35% become customers × 25€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 open days/year · 14 calls/day of 2-3 minutes · ~40% missed during peak hours · average recovered order value 80€. Numbers deliberately on the low side: with more volume the savings grow.
And beyond the numbers, all the benefits
Answer 24/7, even when the store is closed and on weekends
No more leaving the counter to answer the phone
No order lost to a busy line or unanswered rings
Orders, bookings and follow-ups collected automatically
Handles catering and wholesale orders without interrupting you
Filters spam and sales calls
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.