For tobacconists and newsstands
Keep your shop always active loyal neighborhood customers
Reward your regulars, show your services and answer every question with no app to install. Everything from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Between stamps, top ups and scratch cards people constantly ask me what I offer and which services I provide.
With Puntify: With the QR digital catalog customers see all the services and products you offer at the counter themselves.
I have passing customers every day for the paper or cigarettes but I have no way to make them loyal.
With Puntify: The points loyalty program rewards those who pass by every day and turns passing customers into regulars.
People keep asking my hours and whether I offer a certain service even when I am closed and I can not answer.
With Puntify: The AI assistant Nemi answers via chat and Telegram 24 hours a day on hours and services, even with the shutter down.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward regular customers with a digital points program, no paper cards, and keep loyal those who stop by the counter every day.
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Digital catalog via QR
Customers browse services, products and news by scanning a QR code, with a catalog always up to date on stock and prices.
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Nemi, the AI assistant
Nemi answers 24/7 via chat and Telegram on opening hours, available services and accepted payments, even when the shop is closed.
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Reviews and social
Collect reviews and manage your online presence from the platform, making your shop's services and news known.
Learn moreWhy Puntify
Why tobacconists choose Puntify
Loyalty, catalog, AI assistant and reviews in one platform, with a single subscription. No separate tools: you keep the neighborhood loyal and showcase your services with no app to install.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your tobacco shop or newsstand
A tobacco shop or newsstand that uses Nemi recovers over 8.000€ per year, with conservative, verifiable assumptions.
over 8.000€
Net earnings in one year
≈ 4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 3.800€/year from calls recovered by Nemi and 7.000€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€10,800
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,750
- Net earnings in one year
- over 8.000€
1 · Calls recovered
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 25€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 18 calls/day · requests about game availability, top-ups, payment slips/PagoPA, duty stamps and products · ~35% missed during the queue at the counter.
And beyond the numbers, all the benefits
- Answer 24/7, early in the morning, late in the evening and on weekends
- No more leaving the counter for the phone while serving customers
- No customer lost to a busy line or unanswered rings during the queue
- Product availability, magazine reservations and recalls handled automatically
- You give info on services (top-ups, payment slips, PagoPA, duty stamps) without picking up the phone
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime