For perfume shops
The all-in-one tool for your perfume shop Loyal customers and a showcase always online
Build loyalty, showcase your fragrances and answer every question from a single platform. No app to install.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers try perfumes with me at leisure and then buy them online at a discount, leaving me with only the cost of the consultation.
With Puntify: With the points loyalty program you reward those who buy in store, giving a concrete reason to buy from you after the try-on.
Customers constantly ask whether I have a certain fragrance or that gift set, and every time I have to check the shelves.
With Puntify: With the digital catalog via QR customers browse perfumes, gift sets and availability straight from their phone, without having to ask you.
At Christmas and Valentine s Day I get a flood of messages asking for gift advice, and on my own I cannot answer everyone in time.
With Puntify: The Nemi AI assistant answers via chat and Telegram around the clock, handling gift advice and frequent questions even during peak periods.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy perfumes and cosmetics with a digital points loyalty programme. No paper cards: everything on the customer's phone.
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Digital catalogue via QR
Show fragrances, brands and new arrivals in a digital catalogue customers open with a QR. Update prices and stock in real time, no reprints.
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Nemi, the 24/7 AI assistant
Nemi answers questions about products, availability and advice via chat and Telegram, day and night. You help customers choose even when the shop is closed.
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Reviews and online presence
Collect reviews and manage your social channels from the platform. A polished showcase attracts new customers and elevates your brands.
Learn moreWhy Puntify
Why perfume shops choose Puntify
Loyalty, catalogue, AI assistant and reviews in one platform, with a single subscription and no app for customers. You bring customers back and showcase every fragrance.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your perfume shop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a perfume shop recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 13 calls/day of 3 minutes · ~30% missed while assisting a customer · 5 «orders arrived» notices a day to send. Numbers deliberately on the low side: with a busier perfume shop the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even when the store is closed and on weekends
- No more leaving the customer at the counter for the phone
- No customer lost to a busy line or unanswered rings
- Bookings and product requests collected automatically
- Automatic «order arrived» notification: faster pickups, happier customers
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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