For pet shops
Everything for your pet shop in one single platform
From service booking to loyalty, from the AI assistant to reviews: Puntify brings together everything your pet shop needs in a single tool.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
For grooming the phone rings all day while I am with a dog and I lose bookings because I cannot answer.
With Puntify: With online bookings customers schedule grooming themselves and you no longer stop your work for the phone.
People buy bags of kibble wherever they happen to be because prices are the same everywhere and nothing ties them to my shop.
With Puntify: The points loyalty program rewards every kibble purchase and gives customers a reason to always come back to you.
People call in the evening to ask if I have a certain food or flea treatment and when I do not answer they buy online.
With Puntify: The AI assistant Nemi answers via chat and Telegram 24 hours a day about product availability, even after hours.
Puntify
The Puntify services that matter in this industry
Online bookings
Take grooming and service bookings straight from your pet shop website, with a schedule that stays up to date and no missed appointments.
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Digital points loyalty
Reward owners who return for their pets' food and accessories with a digital points program, with no paper cards to print or lose.
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AI assistant Nemi
Nemi replies via chat and Telegram 24/7 about products, brands and availability, helping customers even when your shop is closed.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to grow your pet shop's reputation.
Learn moreWhy Puntify
Why pet shops choose Puntify
One single platform handles bookings, loyalty, the AI assistant and reviews without multiplying tools. A single subscription, no app for your customers and Nemi always ready to reply for you.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your pet shop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a pet shop recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 10 calls/day of 3 minutes · ~30% missed while serving at the counter · 4 grooming bookings a day to handle. Numbers deliberately on the low side: with more footfall the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even on Sundays and at lunchtime
- No more leaving the customer at the counter for the phone
- No customer lost to a busy line or unanswered rings
- Grooming bookings and follow-ups collected automatically
- Automatic «order arrived» notification: customers come by to pick up
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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