For bicycle shops
Keep your shop on the road riders who keep coming back
Show your catalog, reward your regulars and answer every question with no app to install. Everything from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call to ask if I have a certain size or accessory and I am in the workshop with greasy hands.
With Puntify: With the QR digital catalog customers see available sizes and accessories themselves, without pulling you from the workshop.
People who come for a service or a repair often never return and I lose customers who could have been regulars.
With Puntify: The points loyalty program rewards services and purchases and brings customers back to your workshop.
They message me in the evening about repair times and spare part prices and I only reply the next day.
With Puntify: The AI assistant Nemi answers via chat and Telegram 24 hours a day on repair times and spare parts, with no waiting.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy bikes and accessories with a digital points program, no paper cards, and keep local riders loyal.
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Digital catalog via QR
Customers browse models, sizes and accessories by scanning a QR code, with a catalog always up to date on stock and prices.
Learn more
Nemi, the AI assistant
Nemi answers 24/7 via chat and Telegram on models, service times and spare-part availability, even when the shop is closed.
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Reviews and social
Collect reviews and manage your online presence from the platform, showing new arrivals, rides and workshop services.
Learn moreWhy Puntify
Why bicycle shops choose Puntify
Loyalty, catalog, AI assistant and reviews in one platform, with a single subscription. No separate tools: you keep riders loyal and grow your shop with no app to install.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your bicycle shop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a bicycle shop recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 13 calls/day of 3 minutes · ~30% missed while working in the workshop · 4 «bike ready» notices a day to send. Numbers deliberately on the low side: in spring and summer the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting repairs for the phone
- No customer lost to a busy line or unanswered rings
- Service and repair bookings collected automatically
- Automatic «bike ready» notification: faster pickups, fewer bikes in storage
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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