For family doctors
Your general practice, schedule always in order
Receive appointment requests online, let Nemi answer the most common questions, and collect patient reviews, without clogging up the practice phone.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
The practice phone is always busy and patients struggle to book a visit or a check-up.
With Puntify: With online appointments patients pick the free day and time themselves, and the phone stays open for emergencies.
Many calls are just to ask about opening hours or whether an appointment is needed.
With Puntify: The AI assistant Nemi answers these questions on chat and Telegram 24 hours a day, even when the practice is closed.
Satisfied patients don't leave reviews and online the practice is almost invisible.
With Puntify: Puntify helps you collect reviews from happy patients and strengthen your online presence.
Puntify
The Puntify services that matter in this industry
Online appointments
Patients book visits and check-ups from your website 24 hours a day, reducing phone calls and no-shows.
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AI assistant Nemi
Nemi answers patients via chat and Telegram 24/7 about hours, services and location, even when the practice is closed, and can send appointment reminders.
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Reviews and reputation
Collect reviews from satisfied patients and strengthen your practice's online and social presence from the platform.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why family doctors choose Puntify
Online appointments, AI assistant and reputation in a single platform, with just one subscription. Less phone to handle and a schedule always under control.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your medical practice
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a general medicine practice recovers over 53.000€ per year.
over 53.000€
Net earnings in one year
≈ 13×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 45.400€/year from calls recovered by Nemi and 12.600€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€58,000
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€4,510
- Net earnings in one year
- over 53.000€
1 · Calls recovered
Missed calls become booked patients
When you're with a patient or the line is busy, whoever calls books at another practice. Nemi Voce answers 24/7 — even in the evening and on weekends — and schedules the appointments.
- 90missed calls/month
- 35%become customers
- 32new customers/month
- 120€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Patients keep up with recalls and come back
With the loyalty program and automatic reminders, patients keep up with recalls, check-ups and treatment plans: more continuity, fewer missed appointments.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 20 calls/day of 3 minutes · ~30% missed while with a patient · appointment reminders and confirmations to handle. Numbers deliberately on the low side: with more volume the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even at night and on weekends
- No more interrupting the visit for the phone
- No patient lost to a busy line or unanswered rings
- Visit bookings collected automatically
- Appointment reminders and confirmations: fewer no-shows
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings of patients
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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