For mattress and linen stores
Your home store, customers who rest better
Build loyalty with every purchase, show mattresses and linen via QR and manage reviews and social from one place. More tailored advice and more returning customers.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers want to compare mattresses and sizes but in-store I cannot display the whole range.
With Puntify: With the QR digital catalog customers browse the full range of mattresses and linens with sizes and prices.
Someone buys a mattress and does not return for years, so I lose touch with customers.
With Puntify: The points loyalty program keeps the relationship alive and rewards those who come back for pillows, sheets and linens.
I get questions about materials, warranties and delivery even in the evening and on weekends.
With Puntify: The Nemi AI assistant answers customer questions on chat and Telegram 24/7, even after hours.
Puntify
The Puntify services that matter in this industry
Points loyalty
Reward every purchase, from a pillow to a full bed, with a digital points programme, with no paper cards.
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QR digital catalogue
Show mattresses, bases and linen with sizes and materials in a QR digital catalogue, viewable from a smartphone.
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Nemi AI assistant
Nemi answers customers via chat and Telegram 24/7 about sizes, availability and hours, even when the store is closed.
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Reviews and social
Collect reviews from happy customers and manage your online and social presence from the platform.
Learn moreWhy Puntify
Why home stores choose Puntify
Loyalty, digital catalogue, AI assistant and online reputation in one platform, with a single subscription. More returning customers and fewer tools to manage.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your mattress store
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a mattress and linen store recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 8 calls/day of 4 minutes · ~30% missed during consultations · requests about models, measurements and deliveries. Numbers deliberately on the low side: the average ticket in this sector is high—just one extra customer covers the year.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting consultations or deliveries for the phone
- No customer lost to unanswered rings or a busy line
- Consultation appointments and recalls collected automatically
- Automatic «mattress arrived / delivery ready» notification
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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