For bookshops
Keep your bookshop alive readers who come back
Help readers discover your titles, reward your regulars and answer every question with no app to install. Everything from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers constantly ask if I have a title in stock and I have to leave the register to go check the shelves.
With Puntify: With the QR digital catalog customers browse available titles themselves, without making you leave the register.
I have regular readers who buy a book a week but I have nothing to thank them and make them feel at home.
With Puntify: The points loyalty program rewards regular readers on every book and makes them feel part of your bookshop.
I get requests for reading tips by message even in the evening when I am already closed and I can not reply.
With Puntify: The AI assistant Nemi answers via chat and Telegram 24 hours a day to requests and tips, even when the shop is closed.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy books with a digital points program, no paper cards, and bring readers back for their next story.
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Digital catalog via QR
Customers browse new releases, genres and recommendations by scanning a QR code, with a catalog always up to date on stock and prices.
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Nemi, the AI assistant
Nemi answers 24/7 via chat and Telegram on available titles, reading tips and orders, even outside opening hours.
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Reviews and social
Collect reviews and manage your online presence from the platform, promoting events, new releases and reading recommendations.
Learn moreWhy Puntify
Why bookshops choose Puntify
Loyalty, catalog, AI assistant and reviews in one platform, with a single subscription. No separate tools: you keep readers loyal and give your bookshop a voice with no app to install.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your bookshop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a bookshop recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 10 calls/day of 3 minutes · ~30% missed while serving · 4 «book arrived» notices a day to send. Numbers deliberately on the low side: with a busier bookshop the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on holidays
- No more interrupting counter service for the phone
- No customer lost to a busy line or unanswered rings
- Book orders and reservations collected automatically
- Automatic «book arrived» notification: faster pickups, fewer copies in stock
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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