For laundries & dry cleaners
Your laundry well organized with customers who return
Let customers book pickups and deliveries online, reward those who return, and get found with reviews. All from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers all arrive at the same hours and garments to drop off and pick up pile up, with no order in the appointments.
With Puntify: With online booking customers set their drop off and pickup time, spreading arrivals across the day.
People call constantly to know if a garment is ready or my hours, and with the machines running I do not hear the phone.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about hours and pickup details, while you work.
Customers choose the nearest laundry and doing good work is not enough to make them come back to me.
With Puntify: The points loyalty program rewards every garment washed, giving customers a real reason to always choose your laundry.
Puntify
The Puntify services that matter in this industry
Online bookings
Customers book pickup or delivery from your site whenever they want, so you organize your work without constant calls.
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Digital loyalty points
Reward customers who return with a digital points program, with no paper cards to handle at the counter.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about turnaround times, services and hours, even when the laundry is closed.
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Reviews and social
Collect reviews from satisfied customers and manage your online and social presence from the same platform.
Learn moreWhy Puntify
Why laundries choose Puntify
Bookings, loyalty, AI assistant and reviews in a single platform, with one subscription. Customers book and message you without installing any app. So you manage pickups and deliveries in an orderly way.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your laundry
Between the time you get back and the customers you no longer lose, a laundry recovers almost 12.000€ per year. Here's the math, done with conservative assumptions.
over 12.000€
Net earnings in one year
≈ 7.6×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 10.200€/year from calls recovered by Nemi and 4.200€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€14,400
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€1,950
- Net earnings in one year
- over 12.000€
1 · Calls recovered
Missed calls become appointments
While your hands are busy the phone rings unanswered and the customer books at another salon. Nemi Voce answers and takes appointments 24/7.
- 54missed calls/month
- 35%become customers
- 19new customers/month
- 45€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back more often
With the loyalty program you shorten the time between appointments: points, rewards and reminders bring customers back more often and fill the chairs.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: laundry open ~300 days/year, dozens of calls a day, a share of them missed because you're at the counter or the pressing machine, average ticket ~40€ and recurring regular customers.
And beyond the numbers, all the benefits
- Answers 24/7, even when the store is closed and on closing days.
- No more leaving the counter or the pressing machine to run to the phone.
- No customer lost to a busy line or a phone ringing unanswered.
- Automatic «garment ready» notification: fewer garments in stock, more turnover.
- Collects pickup and home delivery requests.
- Filters spam and pointless sales calls.
- Professional image: always answers with courtesy and precision.
- Privacy-first: zero audio recordings of calls.
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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