For computer stores
Your tech store always connected to customers
Build customer loyalty, show an up to date catalogue and manage your reputation from one place. With Nemi answering technical questions 24/7.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
I spend my days answering the same technical questions on compatibility and stock instead of selling.
With Puntify: The Nemi AI assistant answers customer questions via chat and Telegram 24 hours a day filtering the requests.
My price list changes constantly and keeping the displayed prices up to date is impossible.
With Puntify: The QR digital catalogue shows products and prices always updated in real time from the dashboard.
Customers buy from me but then go back online to the big chains for their next purchase.
With Puntify: The points loyalty program rewards every purchase and helps you keep customers against the big stores.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward regulars with a digital points program: no paper cards, everything on the phone with every purchase or repair.
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QR digital catalogue
Customers scan the QR code and browse your catalogue of products and components with always up to date prices and spec sheets.
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Nemi, AI assistant
Nemi answers by chat and Telegram 24/7 about compatibility, availability and repair status, even when the store is closed.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to build trust and win new customers.
Learn moreWhy Puntify
Why computer stores choose Puntify
One platform for loyalty, digital catalogue, AI assistant and reviews, with a single subscription. Customers install no app and you manage your catalogue and reputation from one place. More loyal customers and less time answering the same questions.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your IT support center
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why an IT support center recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 260 working days/year · 13 calls/day of 3 minutes · ~30% missed while working · 5 «PC ready» notices a day to send. Numbers deliberately on the low side: with a busier center the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting repairs for the phone
- No customer lost to a busy line or unanswered rings
- Bookings and follow-ups collected automatically
- Automatic «PC ready» notification: more turnover, fewer devices in stock
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime