For physiotherapy
More sessions booked less time at the front desk
Take bookings online, build patient loyalty and manage your reputation from one place. With Nemi answering questions and booking appointments 24/7.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Between one session and the next I cannot answer the phone and I lose enquiries from new patients.
With Puntify: The Nemi AI assistant replies to patients via chat and Telegram 24 hours a day even while you are in a session.
Managing therapy cycles and appointments on paper is chaotic and some time slots always slip through.
With Puntify: With online booking patients schedule and reschedule their sessions themselves and your calendar stays in order.
Happy patients thank me in person but online my practice is almost invisible.
With Puntify: The reviews and online presence tools turn their satisfaction into visibility and new patients.
Puntify
The Puntify services that matter in this industry
Online bookings
Patients book sessions and appointments straight from the practice website, around the clock, cutting phone calls and last minute cancellations.
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Digital points loyalty
Build loyalty with patients who continue their treatment plan through a digital points program: no paper cards, everything on the phone with every session.
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Nemi, AI assistant
Nemi answers by chat and Telegram 24/7 about treatments, recovery times and availability, even when the practice is closed.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to build trust and win new patients.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why physiotherapists choose Puntify
One platform for bookings, loyalty, AI assistant and reviews, with a single subscription. Patients install no app and you manage your diary and reputation from one place. More sessions booked, better followed patients and less time at the front desk.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your physiotherapy practice
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a physiotherapy practice recovers over 53.000€ per year.
over 53.000€
Net earnings in one year
≈ 13×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 45.400€/year from calls recovered by Nemi and 12.600€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€58,000
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€4,510
- Net earnings in one year
- over 53.000€
1 · Calls recovered
Missed calls become booked patients
When you're with a patient or the line is busy, whoever calls books at another practice. Nemi Voce answers 24/7 — even in the evening and on weekends — and schedules the appointments.
- 90missed calls/month
- 35%become customers
- 32new customers/month
- 120€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Patients keep up with recalls and come back
With the loyalty program and automatic reminders, patients keep up with recalls, check-ups and treatment plans: more continuity, fewer missed appointments.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 14 calls/day of 3 minutes · ~35% missed while in session with a patient · bookings and session reminders to handle. Numbers deliberately on the low side: with more volume the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting sessions for the phone
- No patient lost to a busy line or unanswered rings
- Bookings and follow-ups collected automatically
- Automatic session reminders: fewer missed appointments
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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