Your trusted hardware store
for customers and tradespeople
Reward frequent buyers, show your range with a digital catalog, and always stay reachable. All from one platform.
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call constantly to know if I have a part or a tool, and behind the counter I cannot answer everyone.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about item availability and hours, while you serve at the counter.
I have thousands of items but customers do not know what I stock and go to the megastore sure I do not have the part.
With Puntify: With the digital catalog via QR customers browse your items from their phone and discover you already have what they need.
Loyal tradespeople buy from me every week but I have no way to reward and thank them.
With Puntify: The points loyalty program rewards the recurring purchases of tradespeople and regulars, keeping frequent buyers loyal.
The Puntify services that matter in this industry
Digital loyalty points
Reward tradespeople and regular customers with a digital points program, with no paper cards to handle at the counter.
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Digital catalog via QR
Show products, brands and availability in a digital catalog viewable via QR, always up to date with no printing.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about product availability, hours and brands, even when the store is closed.
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Reviews and social
Collect customer reviews and manage the store's online and social presence from the same platform.
Learn moreWhy hardware stores choose Puntify
Loyalty, digital catalog, AI assistant and reviews in a single platform, with one subscription. Customers and tradespeople browse the range and collect points without installing any app, with a simple QR code.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your hardware store
Real numbers, with deliberately conservative assumptions: every figure is verifiable. That's why a hardware store recovers over 5.500€ per year.
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
≈ 36 missed calls per month: 35% become customers × 50€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 14 calls/day of 3 minutes · ~30% missed while serving · 5 «goods arrived» notices a day to send. Numbers deliberately on the low side: with a busier hardware store the savings grow.
And beyond the numbers, all the benefits
Answer 24/7, even on Saturdays and holidays
No more interrupting counter service for the phone
No customer lost to a busy line or unanswered rings
Custom orders and parts requests collected automatically
Automatic «goods arrived» notification: faster pickups, less material in stock
Filters spam and sales calls
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.