For hardware stores
Your trusted hardware store for customers and tradespeople
Reward frequent buyers, show your range with a digital catalog, and always stay reachable. All from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call constantly to know if I have a part or a tool, and behind the counter I cannot answer everyone.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about item availability and hours, while you serve at the counter.
I have thousands of items but customers do not know what I stock and go to the megastore sure I do not have the part.
With Puntify: With the digital catalog via QR customers browse your items from their phone and discover you already have what they need.
Loyal tradespeople buy from me every week but I have no way to reward and thank them.
With Puntify: The points loyalty program rewards the recurring purchases of tradespeople and regulars, keeping frequent buyers loyal.
Puntify
The Puntify services that matter in this industry
Digital loyalty points
Reward tradespeople and regular customers with a digital points program, with no paper cards to handle at the counter.
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Digital catalog via QR
Show products, brands and availability in a digital catalog viewable via QR, always up to date with no printing.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about product availability, hours and brands, even when the store is closed.
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Reviews and social
Collect customer reviews and manage the store's online and social presence from the same platform.
Learn moreWhy Puntify
Why hardware stores choose Puntify
Loyalty, digital catalog, AI assistant and reviews in a single platform, with one subscription. Customers and tradespeople browse the range and collect points without installing any app, with a simple QR code.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your hardware store
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a hardware store recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 14 calls/day of 3 minutes · ~30% missed while serving · 5 «goods arrived» notices a day to send. Numbers deliberately on the low side: with a busier hardware store the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even on Saturdays and holidays
- No more interrupting counter service for the phone
- No customer lost to a busy line or unanswered rings
- Custom orders and parts requests collected automatically
- Automatic «goods arrived» notification: faster pickups, less material in stock
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime