The all-in-one tool for your herbalist shop
Advice, loyalty and orders in one place
Build loyalty, manage orders and answer every question about natural products from a single platform. No app to install.
The most common headaches of running a business like yours — and how Puntify solves them.
People come in, get a long consultation on natural remedies, and then buy the same product online for less, with no loyalty at all.
With Puntify: With the points loyalty program you reward those who buy in store, giving a concrete advantage to buying from you instead of online.
I get dozens of messages in the evening and on weekends asking about herbal teas and supplements, and I cannot answer everyone while I am closed.
With Puntify: The Nemi AI assistant answers customers via chat and Telegram around the clock, even when you are closed, handling the most common questions.
Customers run out of products and only restock when they happen to walk past the shop, often buying elsewhere in the meantime.
With Puntify: With online ordering customers reorder their usual products in a few taps from their phone, without waiting until they pass by the shop.
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy teas, supplements and natural remedies with a digital points loyalty programme. No paper cards, everything on the customer's phone.
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Online product orders
Let customers order products to collect or receive, even outside opening hours. Every request lands neatly in your dashboard, ready to fulfil.
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Nemi, the 24/7 AI assistant
Nemi answers questions about products, hours and availability via chat and Telegram, day and night. You never lose a curious customer.
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Reviews and online presence
Collect reviews and manage your social presence straight from the platform. Build trust around your advice and your products.
Learn moreWhy herbalist shops choose Puntify
Loyalty, orders, AI assistant and reviews in one platform, with a single subscription and no app for customers. You spend more time advising and less time managing.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your herbalist's shop
Real numbers, with deliberately conservative assumptions: every figure is verifiable. That's why an herbalist's shop recovers almost 8.000€ per year.
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
≈ 36 missed calls per month: 35% become customers × 50€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 275 working days/year · 10 calls/day of 3 minutes · ~40% missed during consultations · 4 «product arrived» notices a day to send. Numbers deliberately on the low side: with more consultations the savings grow.
And beyond the numbers, all the benefits
Answer 24/7, even in the evening and on weekends
No more interrupting consultations for the phone
No customer lost to a busy line or unanswered rings
Consultation bookings and orders collected automatically
Automatic «product arrived» notification: fewer reminders, more pickups
Filters spam and sales calls
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.