For herbalist shops
The all-in-one tool for your herbalist shop Advice, loyalty and orders in one place
Build loyalty, manage orders and answer every question about natural products from a single platform. No app to install.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
People come in, get a long consultation on natural remedies, and then buy the same product online for less, with no loyalty at all.
With Puntify: With the points loyalty program you reward those who buy in store, giving a concrete advantage to buying from you instead of online.
I get dozens of messages in the evening and on weekends asking about herbal teas and supplements, and I cannot answer everyone while I am closed.
With Puntify: The Nemi AI assistant answers customers via chat and Telegram around the clock, even when you are closed, handling the most common questions.
Customers run out of products and only restock when they happen to walk past the shop, often buying elsewhere in the meantime.
With Puntify: With online ordering customers reorder their usual products in a few taps from their phone, without waiting until they pass by the shop.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy teas, supplements and natural remedies with a digital points loyalty programme. No paper cards, everything on the customer's phone.
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Online product orders
Let customers order products to collect or receive, even outside opening hours. Every request lands neatly in your dashboard, ready to fulfil.
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Nemi, the 24/7 AI assistant
Nemi answers questions about products, hours and availability via chat and Telegram, day and night. You never lose a curious customer.
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Reviews and online presence
Collect reviews and manage your social presence straight from the platform. Build trust around your advice and your products.
Learn moreWhy Puntify
Why herbalist shops choose Puntify
Loyalty, orders, AI assistant and reviews in one platform, with a single subscription and no app for customers. You spend more time advising and less time managing.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your herbalist's shop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why an herbalist's shop recovers almost 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 275 working days/year · 10 calls/day of 3 minutes · ~40% missed during consultations · 4 «product arrived» notices a day to send. Numbers deliberately on the low side: with more consultations the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting consultations for the phone
- No customer lost to a busy line or unanswered rings
- Consultation bookings and orders collected automatically
- Automatic «product arrived» notification: fewer reminders, more pickups
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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