For medical centres and clinics
Your clinic, always organised Patients looked after, visit after visit
Bookings, points collection, an AI assistant and reviews in a single platform. You manage visits and follow up with patients without making anyone install an app.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
The front desk is always on the phone booking visits and patients wait on hold or hang up.
With Puntify: With online booking patients schedule their visit themselves and the front desk is freed from the phone.
I get many questions about opening hours, specialists and documents to bring and they always repeat.
With Puntify: The AI assistant Nemi answers recurring questions on hours and specialists via chat and Telegram around the clock.
Happy patients do not leave reviews and online my reputation does not reflect the work I do.
With Puntify: With reviews and online presence you invite patients to review you and improve your reputation on Google.
Puntify
The Puntify services that matter in this industry
Online bookings
Take bookings for visits and tests from your site around the clock, cutting front-desk calls and missed appointments.
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Points loyalty
Reward regular check-ups and treatment packages with a digital points programme, with no paper cards to hand out.
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Nemi AI assistant
Nemi answers via chat and Telegram 24/7 about hours, services and test preparation, easing the load on your front desk.
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Reviews and social
Collect patient reviews and manage your centre's online presence, building trust with people looking for a specialist.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why medical centres choose Puntify
With a single platform you manage bookings, loyalty, an AI assistant and reviews without making patients install anything. One subscription instead of many separate systems, so you cut phone calls and look after the people who rely on you.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your medical center
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a medical center recovers almost 53.000€ per year.
over 53.000€
Net earnings in one year
≈ 13×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 45.400€/year from calls recovered by Nemi and 12.600€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€58,000
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€4,510
- Net earnings in one year
- over 53.000€
1 · Calls recovered
Missed calls become booked patients
When you're with a patient or the line is busy, whoever calls books at another practice. Nemi Voce answers 24/7 — even in the evening and on weekends — and schedules the appointments.
- 90missed calls/month
- 35%become customers
- 32new customers/month
- 120€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Patients keep up with recalls and come back
With the loyalty program and automatic reminders, patients keep up with recalls, check-ups and treatment plans: more continuity, fewer missed appointments.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 operating days/year · 25 calls/day of 3 minutes · ~50% missed during peak hours · 8 visit reminders a day to send. Numbers deliberately on the low side: with a larger medical clinic the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even after hours and on weekends
- The front desk no longer interrupts the patient at the counter for the phone
- No patient lost to a busy line or unanswered rings
- Bookings and callback requests collected automatically
- Automatic visit reminders: fewer cancellations and fewer gaps in the schedule
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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