For wine shops and cellars
Your cellar, now online customers who come back
Showcase your labels, take orders and build a loyal community of enthusiasts. Everything from one platform, with no app to install.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers call me late at night or on Sunday to ask if I have a certain bottle and I am not in the shop to answer.
With Puntify: The AI assistant Nemi answers via chat and Telegram 24 hours a day about available bottles even when the cellar is closed.
Loyal customers have bought wine from me for years but if they find a discount elsewhere they leave without a thought.
With Puntify: The points loyalty program rewards every wine purchase and gives loyal customers a reason to stay.
I run tastings and home delivery of cases but collecting orders between messages and phone calls is chaos.
With Puntify: With online orders you collect case and tasting requests in one tidy place, with no scattered messages.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward customers who buy your bottles with a digital points program, no paper cards, turning visitors into regular buyers.
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Product orders
Take orders for wines and products for pickup or takeaway in an orderly way, cutting mistakes on labels and requested quantities.
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Nemi, the AI assistant
Nemi answers 24/7 via chat and Telegram on pairings, vintages and availability, suggesting the right label even when you are closed.
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Reviews and social
Collect reviews and manage your online presence from the platform, highlighting tastings and new labels on the way.
Learn moreWhy Puntify
Why wine shops choose Puntify
Loyalty, orders, AI assistant and reviews in one platform, with a single subscription. No separate tools: you build a loyal community and run your online presence with no app for customers to install.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your winery
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a winery recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 9 calls/day of 4 minutes · ~40% missed between the vineyard and the cellar · 4 «order ready» notices a day to send. Numbers deliberately on the low side: with tastings and restaurant clients the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even during the harvest and on weekends
- No more leaving the vineyard or the cellar for the phone
- No customer lost to a busy line or unanswered rings
- Tastings, visits and orders collected automatically
- Automatic «order ready» notification: fewer reminders, more pickups
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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