For gift and favour shops
The perfect gift and customers who come back
Build customer loyalty, showcase your creations and manage your reputation from one place. With Nemi answering requests about favours and gifts 24/7.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
The couple bombards me with messages at all hours about details and availability and I cannot keep up.
With Puntify: The Nemi AI assistant answers customers via chat and Telegram 24 hours a day handling the most common questions.
I have hundreds of items but showing them all in the window or in printed catalogues is impossible.
With Puntify: The QR digital catalogue shows the whole range to customers and updates without reprinting anything.
People who come for a wedding often never return and I miss the chances for christenings and communions.
With Puntify: The points loyalty program rewards every purchase and keeps the bond alive for future occasions.
Puntify
The Puntify services that matter in this industry
Digital points loyalty
Reward loyal customers with a digital points program: no paper cards, everything on the phone with every purchase of favours or gifts.
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QR digital catalogue
Customers scan the QR code and browse your catalogue of favours and gift ideas with always up to date photos, prices and details.
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Nemi, AI assistant
Nemi answers by chat and Telegram 24/7 about customisation, quantities and delivery times, even when the shop is closed.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to showcase your creations and attract new customers.
Learn moreWhy Puntify
Why gift shops choose Puntify
One platform for loyalty, digital catalogue, AI assistant and reviews, with a single subscription. Customers install no app and you manage your showcase and reputation from one place. More loyal customers and an online showcase that always looks its best.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your party favors shop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a party favors and gift shop recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 16 calls/day of 3 minutes · ~35% missed while assembling and personalizing · requests about items, quantities and timing for events. Numbers deliberately on the low side: in season (spring-summer) the calls explode and the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting assembly and personalization for the phone
- No customer lost to unanswered rings in high season
- In-store appointments and recalls collected automatically
- Automatic «order ready / party favors ready» notification
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime