For auto repair shops
Your repair shop, lifts always busy
Take service requests online, build driver loyalty and manage reviews and social from one place. More scheduled appointments, fewer phone calls.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
I am under a car with greasy hands and the phone rings to book a service.
With Puntify: With online bookings customers set their own service appointment and you stay focused on the job.
Customers message after hours asking for quotes or whether the car is ready and get a late reply.
With Puntify: The Nemi AI assistant answers on the phone, chat and Telegram 24/7, handling requests even when the garage is closed.
I do good work but online you only find the few negative reviews from unhappy customers.
With Puntify: Puntify helps you collect reviews from satisfied customers and improve your online presence.
Puntify
The Puntify services that matter in this industry
Online appointments
Customers book services, tyres and repairs from your website around the clock, organising the workshop with no idle gaps, even during the seasonal tyre-change peak.
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Points loyalty
Reward customers who return for services and maintenance with a digital points programme, with no paper cards to manage.
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Nemi AI assistant
Nemi answers customers via chat and Telegram 24/7 about timing, costs and availability, even when you are under a car.
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Reviews and social
Collect reviews from happy customers and manage your online and social presence from the platform.
Learn moreWhy Puntify
Why auto repair shops choose Puntify
Appointments, loyalty, AI assistant and online reputation in one platform, with a single subscription. A better-organised workshop and customers who return for every service.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your workshop
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why an auto repair shop recovers over 27.000€ per year.
over 27.000€
Net earnings in one year
≈ 11×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 24.600€/year from calls recovered by Nemi and 5.900€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€30,500
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,860
- Net earnings in one year
- over 27.000€
1 · Calls recovered
Missed calls become workshop appointments
With your hands under a car you can't answer, and whoever calls for a service books elsewhere. Nemi Voce answers 24/7 and schedules the jobs.
- 45missed calls/month
- 35%become customers
- 16new customers/month
- 130€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back for every job
With the loyalty program and reminders (service, inspection, tire change), customers come back on time: more scheduled jobs, fewer cars lost.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 250 working days/year · 12 calls/day of 3 minutes · ~30% missed while working · 5 «car ready» notices a day to send. Numbers deliberately on the low side: with a busier workshop the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even at night and on weekends
- No more interrupting repairs for the phone
- No customer lost to a busy line or unanswered rings
- Bookings and follow-ups collected automatically
- Automatic «car ready» notification: more turnover, fewer cars parked
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
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Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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