For furniture & homeware stores
Your home furnishings store that stays top of mind
Reward those who furnish with you, show your collections with a digital catalog, and get found with reviews. All from one platform.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers walk around the store and ask the price and size of every piece of furniture, and I cannot follow them all.
With Puntify: With the digital catalog via QR customers see prices, sizes and details of every piece of furniture on their own from their phone.
People message me after hours to know if I have an item or when I deliver, and replying to everyone late at night is impossible.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about availability and delivery times, even when the store is closed.
Whoever buys a sofa or a kitchen does not come back for years, and I have no way to stay in their mind.
With Puntify: The points loyalty program rewards every purchase of homeware and accessories, giving a reason to return between one big item and the next.
Puntify
The Puntify services that matter in this industry
Digital loyalty points
Reward customers who return for new purchases or accessories with a digital points program, with no paper cards.
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Digital catalog via QR
Show furniture, collections and home items in a digital catalog viewable via QR, always up to date.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about availability, delivery times and hours, even after hours.
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Reviews and social
Collect customer reviews and manage the store's online and social presence from the same platform.
Learn moreWhy Puntify
Why furniture stores choose Puntify
Loyalty, digital catalog, AI assistant and reviews in a single platform, with one subscription. Customers browse collections and collect points without installing any app, with a simple QR code in store.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your furniture store
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a furniture and homeware store recovers over 9.000€ per year.
over 9.000€
Net earnings in one year
≈ 4.4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 7.600€/year from calls recovered by Nemi and 5.300€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€12,900
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,950
- Net earnings in one year
- over 9.000€
1 · Calls recovered
Missed calls become customers in the store
Product availability, hours, prices: whoever gets no answer on the phone buys online or from a competitor. Nemi Voce always answers and brings the customer into the store.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 50€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and buy more
With the loyalty program you turn one-time buyers into regulars: points and rewards bring customers back and grow the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 14 calls/day of 3 minutes · ~30% missed while serving customers · requests about availability, deliveries and orders. Numbers deliberately on the low side: with a busier store the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting assisted sales and deliveries for the phone
- No customer lost to a busy line or unanswered rings
- Showroom appointments and recalls collected automatically
- Automatic «order arrived / goods available» notification
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime