Your neighborhood minimarket
with shoppers who keep coming back
Reward people who shop with you, handle orders and takeaway, and stay reachable. One platform to build loyalty, sell, and get found.
The most common headaches of running a business like yours — and how Puntify solves them.
Customers come once and then disappear, they buy from the big supermarket because here they have no reason to come back.
With Puntify: With the points loyalty program every purchase earns rewards, so customers come back to you instead of the supermarket.
People call all day to ask if I have a product or my opening hours, and while I am at the till I cannot answer.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about product availability and hours, even while you are at the till.
People nearby would like to order their groceries and pick them up, but I have no way to collect the orders.
With Puntify: With product and takeaway orders customers pick their groceries from their phone and stop by to collect them when ready.
The Puntify services that matter in this industry
Digital loyalty points
Reward regular shoppers with a digital points program, with no paper cards to print or replace.
Learn more
Orders and takeaway
Take product orders for pickup or takeaway directly online, with the shopping ready when the customer arrives.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about hours, product availability and offers, even when the store is closed.
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Reviews and social
Collect positive reviews and manage your online and social presence from the same platform, to get chosen in the neighborhood.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy grocery stores choose Puntify
Loyalty, orders, AI assistant and reviews in a single platform, with one subscription. No app for your customers to install: a smartphone and a QR code are enough. All built for the pace of a neighborhood store.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
Answers when you can't: peak hours, after hours, hands full
Handles the call and the booking fully autonomously
No audio recordings: privacy guaranteed
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How much Nemi saves your grocery store
Real numbers, with deliberately conservative assumptions: every figure is verifiable. That's why a grocery store recovers over 6.000€ per year.
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
≈ 36 missed calls per month: 35% become customers × 25€ average value.
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
Customers enrolled in the loyalty program spend ~10% more: we count only the margin on the incremental turnover, already net of rewards.
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 14 calls/day of 2 minutes · ~40% missed while serving at the counter · average spend 40€. Numbers deliberately on the low side: with a busier store the savings grow.
And beyond the numbers, all the benefits
Answer 24/7, even in the evening and on Sundays
No more leaving the counter or the register for the phone
No customer lost to a busy line or unanswered rings
Orders and bookings collected automatically
Automatic «order ready» notification: fewer queues and less waiting
Filters spam and sales calls
Professional image: you always answer, right away
Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
See pricingReady to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.