For grocery stores & minimarkets
Your neighborhood minimarket with shoppers who keep coming back
Reward people who shop with you, handle orders and takeaway, and stay reachable. One platform to build loyalty, sell, and get found.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers come once and then disappear, they buy from the big supermarket because here they have no reason to come back.
With Puntify: With the points loyalty program every purchase earns rewards, so customers come back to you instead of the supermarket.
People call all day to ask if I have a product or my opening hours, and while I am at the till I cannot answer.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about product availability and hours, even while you are at the till.
People nearby would like to order their groceries and pick them up, but I have no way to collect the orders.
With Puntify: With product and takeaway orders customers pick their groceries from their phone and stop by to collect them when ready.
Puntify
The Puntify services that matter in this industry
Digital loyalty points
Reward regular shoppers with a digital points program, with no paper cards to print or replace.
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Orders and takeaway
Take product orders for pickup or takeaway directly online, with the shopping ready when the customer arrives.
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Nemi AI assistant
Nemi answers 24/7 via chat and Telegram about hours, product availability and offers, even when the store is closed.
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Reviews and social
Collect positive reviews and manage your online and social presence from the same platform, to get chosen in the neighborhood.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why grocery stores choose Puntify
Loyalty, orders, AI assistant and reviews in a single platform, with one subscription. No app for your customers to install: a smartphone and a QR code are enough. All built for the pace of a neighborhood store.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your grocery store
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a grocery store recovers over 8.000€ per year.
over 8.000€
Net earnings in one year
≈ 4×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 3.800€/year from calls recovered by Nemi and 7.000€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€10,800
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,750
- Net earnings in one year
- over 8.000€
1 · Calls recovered
Missed calls become customers at the counter
At peak time the phone rings unanswered: orders, availability and hours go unanswered and the customer goes elsewhere. Nemi Voce answers 24/7, even while you're serving at the counter.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 25€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back more often and spend more
With the loyalty program, whoever buys once comes back: points and rewards turn passing customers into regulars who raise the average ticket.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 300 working days/year · 14 calls/day of 2 minutes · ~40% missed while serving at the counter · average spend 40€. Numbers deliberately on the low side: with a busier store the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on Sundays
- No more leaving the counter or the register for the phone
- No customer lost to a busy line or unanswered rings
- Orders and bookings collected automatically
- Automatic «order ready» notification: fewer queues and less waiting
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
No activation fee • Cancel anytime