For travel agencies
Everything for your agency in one single platform
From appointments to loyalty, from the AI assistant to reviews: Puntify brings together everything your travel agency needs in a single tool.
The everyday problems
The most common headaches of running a business like yours — and how Puntify solves them.
Customers walk into the agency without an appointment while I am handling another booking and I have to make them wait or come back.
With Puntify: With online appointments customers book a consultation in a free slot and you organize your day better.
People who book a trip with me then look for deals online the next year and do not come back to the agency.
With Puntify: The points loyalty program rewards those who travel with you and encourages them to come back for the next holiday.
I get quote requests and questions about packages at all hours and after closing they go unanswered.
With Puntify: The AI assistant Nemi answers customers via chat and Telegram 24 hours a day about destinations and packages, even after hours.
Puntify
The Puntify services that matter in this industry
Online appointments
Take consultation and appointment requests straight from your agency website, with a schedule that stays up to date and no clients left waiting.
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Digital points loyalty
Reward travellers who book every trip with you through a digital points program, with no paper cards to print or lose.
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AI assistant Nemi
Nemi replies via chat and Telegram 24/7 about destinations, deals and availability, capturing requests even after hours.
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Reviews and social
Collect reviews and manage your online and social presence from the platform, to inspire new travellers and build trust.
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Queue Management
Ticket from a kiosk or smartphone and a turn monitor: no lines, a calmer wait and more efficient staff.
Learn moreWhy Puntify
Why travel agencies choose Puntify
One single platform handles appointments, loyalty, the AI assistant and reviews without multiplying tools. A single subscription, no app for your clients and Nemi always ready to reply for you.
Never miss a call, even at your busiest
When you're swamped or the phone rings while you're serving a customer, Nemi — the AI phone assistant — answers for you (or for the cashier, the receptionist, whoever's at the counter). It handles the call entirely on its own, gives information and takes the booking, 24/7. You stop losing customers and your staff stays focused on the person in front of them.
- Answers when you can't: peak hours, after hours, hands full
- Handles the call and the booking fully autonomously
- No audio recordings: privacy guaranteed
Case study
How much Nemi saves your travel agency
Estimates based on deliberately conservative assumptions: every figure is verifiable. That's why a travel agency recovers over 35.000€ per year.
over 35.000€
Net earnings in one year
≈ 16×Return on investmentThe math, fully transparent
- Estimated annual savingsThe sum of 30.200€/year from calls recovered by Nemi and 7.200€/year from the loyalty programme: the breakdown is in the two cards below.
- ~€37,400
- Puntify cost (platform + Nemi Voce pay-as-you-go + rewards)
- −€2,390
- Net earnings in one year
- over 35.000€
1 · Calls recovered
Missed calls become acquired customers
A quote or a request you can't call back is a lost customer. Nemi Voce always answers, qualifies the request and schedules the appointment, even after hours.
- 36missed calls/month
- 35%become customers
- 13new customers/month
- 200€average value
You pay for Nemi Voce only as you go, on the actual minutes of conversation: no fixed fee.
2 · Loyal customers
Customers come back and recommend you
With the loyalty program, customers come back for new jobs and bring you new contacts: steadier relationships and more recurring revenue.
- loyalty active
- +10%average spend
- more repeat visits
Conservative assumption: 40% enrolled, 60% active, +10% spend.
Conservative assumptions: 260 working days/year · 10 calls/day of 4 minutes · ~30% missed while assisting a client · 4 «documents ready» notices a day to send. Numbers deliberately on the low side: with a busier agency the savings grow.
And beyond the numbers, all the benefits
- Answer 24/7, even in the evening and on weekends
- No more interrupting paperwork at the counter for the phone
- No customer lost to a busy line or unanswered rings
- Quote requests and follow-ups collected automatically
- Automatic «documents ready» or «confirmation received» notification
- Filters spam and sales calls
- Professional image: you always answer, right away
- Privacy-first: zero audio recordings
How much would all this cost from separate vendors?
Do the math: one software for bookings, one for orders, one for loyalty, the digital menu and an assistant that answers your customers. Usually that means several subscriptions, several vendors and costs that add up every month. With Puntify you get everything in one platform, with a single subscription.
Get started
Ready to digitalize your business?
Activate Puntify and manage bookings, orders and loyalty from a single platform.
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